Terms of Service

Effective Date: July 7, 2026

1. Acceptance of Terms

By accessing or using the Puzzles That Rock website (the "Site"), placing an order, or using any of our products or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or purchase our products.

2. Products and Services

Puzzles That Rock offers premium jigsaw puzzles and related products for purchase through our website. We reserve the right to modify, discontinue, or limit any product or service at any time without prior notice.

We make every effort to accurately display our products, colors, descriptions, and pricing. However, actual colors may vary depending on your monitor or device settings, and we cannot guarantee that your display will accurately reflect the product.

3. Orders

All orders are subject to acceptance and availability.

Once an order has been submitted to our fulfillment center, it cannot be modified or canceled. Please review your order carefully before completing your purchase.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, inventory availability, or violations of these Terms.

4. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Payment is due at the time of purchase. We accept the payment methods displayed during checkout. Applicable sales tax and shipping charges will be added where required.

5. Shipping, Returns, and Refunds

Shipping times are estimates and are not guaranteed.

Returns and refunds are governed by our Shipping Policy and Return Policy, which are incorporated into these Terms by reference. Please review those policies before placing your order.

6. User Accounts

Certain features of our Site may require you to create an account.

You agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

7. Intellectual Property

All content on this Site, including but not limited to text, images, photographs, artwork, graphics, logos, product designs, trademarks, videos, and software, is the property of Puzzles That Rock or its licensors and is protected by applicable intellectual property laws.

No content from this Site may be copied, reproduced, distributed, modified, or used without our prior written permission.

8. Customer Satisfaction

We take pride in producing high-quality puzzles.

If you experience an issue with your order, please contact us at team@puzzlesthatrock.com with your order number and a description of the issue. We will work with you to resolve legitimate product concerns promptly.

Our satisfaction guarantee does not replace or expand the terms of our Return Policy.

9. Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose.
• Attempt to interfere with the operation or security of the Site.
• Upload viruses or malicious code.
• Use automated systems to scrape or copy Site content.
• Violate any applicable laws or regulations while using the Site.

10. Disclaimer of Warranties

Except as expressly stated by Puzzles That Rock, the Site and all products and services are provided "as is" and "as available."

To the fullest extent permitted by law, Puzzles That Rock disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, Puzzles That Rock shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Puzzles That Rock, its owners, employees, affiliates, and service providers from any claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms or misuse of the Site.

13. Termination

We reserve the right to suspend or terminate your access to the Site or refuse service at our sole discretion if we believe you have violated these Terms or applicable law.

14. Changes to These Terms

We may update these Terms from time to time.

Changes become effective immediately upon posting to the Site. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law principles.

16. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Puzzles That Rock

Email: team@puzzlesthatrock.com