Shipping Policy

We’re excited to get your puzzle to you as quickly and safely as possible. Below you’ll find our shipping details for standard, custom, and wholesale orders.

Processing Time

Orders typically ship within 2–4 business days after your order is placed. During peak seasons or new product launches, processing times may be slightly longer.

Shipping Rates & Delivery Times

• Flat Rate Shipping – All orders ship for a simple flat rate, no surprises at checkout.

• Delivery Timeframe – Orders typically arrive within 4–7 business days from the date of shipment.

• Carriers – We use trusted carriers to ensure your puzzles arrive quickly and safely.

• Tracking – Once shipped, you’ll receive tracking details so you can follow your order every step of the way.

Free Shipping Offers

Occasionally, we offer free shipping promotions. These will be clearly marked on our site and apply automatically at checkout when eligible.

Custom & Wholesale Orders

Custom and wholesale puzzle orders have longer lead times. Please allow 10-12 weeks for production and delivery unless otherwise specified. We will provide estimated delivery dates when you place your order.

Shipping Issues or Delays

If your package is delayed, lost, or arrives damaged, please contact us at puzzlesthatrock@gmail.com We’ll do our best to resolve the issue promptly. Please double-check your shipping address before placing your order, as we cannot refund or reship orders sent to incorrect addresses.